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Joint Letter from Chairman & President of CRM Association Japan


Kouji Ohboshi; Chairman of CRM Consociation
Special Counsel of Japan Excel-Management Consulting Co., Ltd :
Former Chairman of NTT DoCoMo, Inc


Junkyo Fujieda: CEO & President of CRM Association Japan:
President of ReGIS Inc., a global consulting company:

【1:IT helped Manufacturing productivity, how about Sales and Management productivity ?】

【2:After Japan lost 10 years, now it is the time to restructure Marketing and Sales for Open & Global market opportunity via Customer Centric relationship management】

【3:How to cope with unforeseeable , ever speeding up in knowledge value based upon society?】

【4:How to implement Customer Centric Relationship Management ?】

【5:Congratulation to all Best Practice Awarded organization and Enterprises, listed bellow】

[Continued on next page]


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