#115 GIS FORUM TOKYO / CRM Executive Forum Tokyo 2019-1

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●#115 GIS FORUM TOKYO / CRM Executive Forum Tokyo 2019-1

<<ReGIS & CRM Association Japan Joint Forum>>
#115 GIS FORUM TOKYO / CRM Executive Forum Tokyo 2019-1

Theme：『Digital Innovation and CRM(CCRM): Japan and the U.S. case』

Sponsored by：

Research Environment for Global Information Society Inc. (ReGIS Inc.)

Co-sponsored by：

CRM Association Japan

Supported by：

TechMatrix Corporation.

Date and Time：

July 2, 2019(TUE.)
　　　Part 1 13:30--18:30(13:00 Reception)
　　　Part 2 18:40--20:30(18:20 Reception)

Place：

Tokyo American Club(2-1-2 Azabudai, Minato-ku, Tokyo)（<MAP）
　　　Part 1 Manhattan III (B2F)
　　　Part 2 Brooklyn II & III (B2F)

Program

Update 2019-07-02

Part 1 Tokyo American Club Manhattan III (B2F)

M.C.：Miho Mizuno, Director, CRM Association Japan
<Operations Officer, ABeam Consulting Ltd.>

13:30	Opening
13:35	Opening Remarks 　Mr. Takamitsu Kumasaka, Executive Adviser, 　Sankei Shimbun Co., Ltd. 　(Former Chief Executive Officer, Sankei Shimbun Co., Ltd.)
13:45	"Digital Innovation and CCRM - Global Viewpoint" 　Junkyo Fujieda, CEO & President, ReGIS Inc. 　Chairman, CRM Association Japan
14:35	"What Drives Success with Customer Experience (CX)?" 　Mr. Robert G. Thompson, 　Founder & CEO ofCustomerThink Corporation
15:35	Break
15:45	<2018 CRM Best Practice Award Winner> "Promoting elderly outing model" "Challenge to CRM" <<Continuance award>> 　Mr. Akihiro Bonno, Vice mayer, Tsu City <Member, CRM Association Japan>
16:15	"Digital Transformation ---The change & innovation required to win the digital age" 　Mr. Ken Senoo, Director, Enterprise business Division, 　NTT COMWARE CORPORATION <Director, CRM Association Japan>
16:35	<2018 CRM Best Practice Award Winner> "Service enhancement model by price competitiveness and automation" <<Continuance award>> 　Mr. Satoru Shijo, Executive Officer Sales Dept., 　Communication & Marketing Group Vision Inc. <Founder director company, CRM Association Japan>
16:55	【Panel Discussion】 Theme："CCRM from the viewpoint of Users and Vendors" <Panelist> (company name: In the order of the Japanese alphabet) Mr. Ken Senoo, Director, Enterprise business Division, NTT COMWARE CORPORATION <Director, CRM Association Japan> Mr. Shigeki Miyo, Senior Director, Product Marketing, salesforce.com Co.,Ltd. <Director, CRM Association Japan> Mr. Takeshi Suzuki, General Manager, CRM Solution Division, TechMatrix Corporation <Director, CRM Association Japan> Mr. Yukichika Azuma, Director, Cloud Applications Business Unit, Oracle Corporation Japan <Director, CRM Association Japan> Mr. Satoru Shijo, Executive Officer Sales Dept., Communication & Marketing Group Vision Inc. <Promoter director company, CRM Association Japan> <Moderator> Junkyo Fujieda, Chairman, CRM Association Japan
18:25	Closing address
18:30	Part1 Close

Part 2 Tokyo American Club Brooklyn II & III (B2F)

GIS Forum & CRM Association Japan Members and Visitors Joint Communication Party

M.C.: Toshio Akiyama, Senior Dirctor,CRM Association Japan
<Executive Officer, CXM Consulting Ltd.>

18:40	Opening Opening Remarks: Kanpai: Mr. Robert G. Thompson & Mrs. Regina Closing Remarks: Mr. Naoki Hashi, President, Daiki Information System <Senior Director, CRM Association Japan>
20:30	Part2 Close

Deadline:2019/6/30(SUN)
Admission ticket will be sent to you after your registration is confirmed.
Cancellation to be notified by 6/28(FRI) 13:00 to GIS Forum Office.
(Please understand that our invoice will be effective after that )
Place: Tokyo American Club. See detail in the program.

Special form

（Word、49KB）

"Personal Information Protection Basic Policy" and "Public Information on" Personal Information Protection Law "You can see from here.

CRM Association office
YAMADA Bldg. 10F 1-1-14, SHINJYUKU-KU, TOKYO, 160-0022 JAPAN
　TEL: +81-3-3356-7787
　FAX: +81-3-5361-3123
　

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