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●CRM Best Practice Awards 2019 by CRM Association Japan Awards ceremony・Special Lecture・Case Study・Reception Party
"CRM Best Practice Awards 2019 by CRM Association Japan"
Awards ceremony・Special Lecture・Case Study・Reception Party
   
Sponsor by：

CRM Association Japan
Supported by：

Fuji Sankei Business i <THE NIHONKOGYO SHIMBUN Co., Ltd.>
Date and Time： October 29, 2019（TUE）
　　　Part1 Morning Part: 9:30--11:45 （09:00 Reception）
　　　Part1 Afternoon Part: 13:15--18:25 （12:45 Reception）
　　　Part2 Communication Party:18:40--20:30 （18:30 Reception）
Place：

Tokyo American Club(2-1-2 Azabudai, Minato-ku, Tokyo) B2F（MAP）
 
Program
　　Part1 Morning Part：B2F B2F Manhattan II & Manhattan III
Part1 Morning Part（Awards Ceremony） M.C.: Miho Mizuno, Director,
Director, CRM Association Japan
<P&T Digital Business Unit Operations Officer Principal CRM Sector Head, ABeam Consulting Ltd.>

9:30

Opening

9:35

Opening Remarks
Junkyo Fujieda, Chairman, CRM Association Japan

9:55

Guest Remarks
　Mr. Gaku Moriya, Deputy Director, IT Innovation Division,
　Commerce and Information Policy Bureau,
　Ministry of Economy, Trade and Industry (METI)

　Mr. Toyohiko Tsuruta,
　President, Fuji Sankei Business i. <THE NIHONKOGYO SHIMBUN Co., Ltd.>
　<Sponsorship, CRM Association Japan>

　Mr. Yasuyuki Maeba, Mayor, Tsu City,
　Vice President , National Association of Munlclpalltles for Road Construction
　Vice President ,
　National Association of Medical Care Services for Older Senior Citizens
　Executive Adviser , The Japan Association of City Mayors
　A member of Committee on Health Insurance for Social Security Council
　（Ministry of Health ,Labor and Welfare）

10:15

Awarded companies and organizations General Comments
　"For the publishing of 2019 CRM Best Practice White Paper"
　Toshio Akiyama, Chair Person, Best Practice Subcommittee Division,
Senior Director, CRM Association Japan
　<President and CEO, ＣＸＭ Consulting Ltd.>

10:30

Awards Ceremony

◇"2019 CRM Encouraging Awards" 2Companies Award

<Titles Omitted>

◇"2019 CRM Best Practice Awards"

13Winners(12 Companies・1 Organization)

<Titles omitted, in order of Japanese alphabet>

11:40

Announcement by CRM Association Japan
Atsushi Otsuka, Senior Director, CRM Association Japan
<Director & C.O.O., SIOS Corporation>

11:45

Part1 Morning Part Closing

11:50

Award Luncheon： B2F Manhattan I
Awards Luncheon M.C.：

Takeshi Suzuki, Director, CRM Association Japan
<Director, TechMatrix Corporation.>

  • We would like the following people to attend Award Luncheon.
    "CRM Best Practice Awards"Awarded companies and organizations two representatives,
    "CRM Encouraging Awards" Awarded companies and organizations one representative,
    Guests, "2019 CRM Best Practice Awards" selection committee, Chairman, Adviser, Senior Director,
    Director, Statutory Auditor, Headquarters, Branch Chairperson, and Secretary, CRM Association Japan
  • For the participants other than the above, please prepare your own lunch.

13:00

Award Luncheon Closing
　　Part1 Afternoon Part：B2F Manhattan II & Manhattan III
Part1 Afternoon Part M.C.: Masao Kodama, Director, Director, CRM Association Japan
<Executive Expert, SATO HOLDINGS CORPORATION >

13:15

Special Lecture
Junkyo Fujieda, Chairman, CRM Association Japan

14:00

"2019 CRM Best Practice Awards" 4winners Case Study
<Titles omitted, in descending　order of Japanese alphabet>

15:05

Break

15:20

"2019 CRM Best Practice Awards"4winners Case Study
<Titles omitted, in descending　order of Japanese alphabet>

16:30

Break

16:40

"2019 CRM Best Practice Awards"5winners Case Study
<Titles omitted, in descending　order of Japanese alphabet>

18:05

"2019 CRM Encouraging Awards" 1winner Case Study
<Titles omitted,>

18:10

Part1 Closing Address
　Mr. Tatsuyuki Negoro, Professor, Director of WASEDA Business School, Waseda University
　<Adviser, CRM Association Japan>

18:25

Part1 Closing
　　Part2 Reception Party： B2F Manhattan I
Part2 M.C.：Shigeki Miyo, Director, CRM Association Japan
<Senior Director, Product Marketing, salesforce.com Co., Ltd.>

18:40

Part2 Opening
Guest Remarks:
　Mr. Shigeki Suzuki, Vice-Minister for Policy Coordination,
　Ministry of Internal Affairs and Communications (MIC)
Cheers：
　Mr. Akihiro Bonno, Vice mayor, Tsu City
"Enjoy Lottery !!!"
　* Participants who win the lottery will receive wonderful presents offered by winners and members.

20:15

Part2 Stop halfway：

　Mr. Hiromichi Hamaya, President COO,
　MIROKU JYOHO SERVICE CO., LTD
<Director, Founder Director Company/ Director, CRM Association Japan>

20:30

Part2 Close
  • Deadline:2019/10/24(THU)
  • Admission ticket will be sent to you after your registration is confirmed.
  • Cancellation to be notified by 10/25(FRI) 13:00 to Office.
    (Please understand that our invoice will be effective after that )
  • Place: Tokyo American Club. See detail in the program.
Special form

Entry Sheet
（Word、49KB）
"Personal Information Protection Basic Policy" and "Public Information on" Personal Information Protection Law "You can see from here.

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