CRM Association Japan Chubu（Nagoya city）Forum 2018 / CRM Executive Forum Tokyo 2018-1

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CRM Association Japan Chubu（Nagoya city）Forum 2018

Theme：『Customer Centric CRM (CCRM)』

Sponsored by：

CRM Association Japan/ CRM Association Japan Chubu Branch

Cooperated by：

MIROKU JYOHO SERVICE CO., LTD /
Daiki Information Systems Co.,Ltd

Supported by：

Ministry of Economy，Trade and Industry Chubu Bureau of Economy, Trade and Industry、Nagoya Chamber of Commerce & Industry

Date and Time：

May 25, 2018（FRI）　13:30～17:15 （13:00 Reception）

Place：

MIROKU JYOHO SERVICE CO., LTD
Nagoya Brunch, 33F Seminar room
（NAGOYA LUCENT TOWER 33F, 6-1, Ushijima-cho, Nishi-ku, Aichi）

Program

M.C.：Hitomi Morishima, Secretariat, CRM Association Japan Chubu Branch

13:30	Opening
13:35	Opening Remarks：　Mr. Kazuhiko Yoshioka, 　Director, Regional economy Division, next-generation industries section 　Chubu Bureau of Economy, Trade and Industry
13:45	"Customer Centric CRM (CCRM) in U.S & Japan" 　Junkyo Fujieda, Chairman, CRM Association Japan
14:35	"CRM Company-wide deployment of customer analysis～Activities after winning CRM Best Practice Awards～" 　Rinnai Corporation 【2009／2014 Winning】　Mr. Naoto Kameshima, 　Head of Sales Division, e-business Promotion Office <Member, CRM Association Japan>
15:00	Break
15:15	"2017 CRM Best Practice Awards" Winner Case Study:『Satisfaction improvement by sharing the progress of the work model』　Honda Auto Mie 【2012／2017 Winning】　Mr. Hirohisa Hayashiguchi, Vice President < CRM Association Japan Chubu Branch Mie Group Subcommittee>
15:40	"2017 CRM Best Practice Awards" Winner Case Study：『Behavior management at customer's point of view model』　Mr. Koichi Hanada, Head of Retail Administration Department, 　Retail & Business Banking Division, Mizuho Securities Co., Ltd. 　 < Member, CRM Association Japan>
16:05	Panel Discussion Preparation
16:10	Panel Discussion Theme："Challenge to Customer Centric CRM (CCRM)" <Panelist> < Company name, Japanese alphabetical order > Mr. Hirohisa Hayashiguchi, Vice President, Honda Auto Mie < CRM Association Japan Chubu Branch Mie Group Subcommittee > Mr. Koichi Hanada, Head of Retail Administration Department,Retail & Business Banking Division, Mizuho Securities Co., Ltd. < Member, CRM Association Japan> Mr. Ryuji Yuda, Branch Manager, MIROKU JYOHO SERVICE CO., LTD Nagoya Brunch <Director Company, CRM Association Japan> Mr. Naoto Kameshima, Head of Sales Division, e-business Promotion Office, Rinnai Corporation < Member, CRM Association Japan> <Moderator> Junkyo Fujieda, Chairman, CRM Association Japan
17:10	Closing address 　Naoki Hashi, 　Senior Director, CRM Association Japan and Chubu Branch Chair Person < President, Daiki Information Systems Co.,Ltd >
17:15	Closing

Deadline:2018/5/22(TUE)
Admission ticket will be sent to you after your registration is confirmed.
Cancellation to be notified by 5/23(WED) 13:00 to Office.
(Please understand that our invoice will be effective after that )
Place: Tokyo American Club. See detail in the program.

Web entry

Special form

（Word、49KB）

"Personal Information Protection Basic Policy" and "Public Information on" Personal Information Protection Law "You can see from here.

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