CRM Association Japan CRM Mie (Tsu City) Forum 2018 / CRM Executive Forum Tokyo 2018-1

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CRM Association Japan CRM Mie (Tsu City) Forum 2018

Theme：『Customer Centric CRM (CCRM)』

Sponsored by：

CRM Association Japan/ CRM Association Japan Chubu Branch
CRM Association Japan Chubu Branch Mie Group Subcommittee

Supported by：

Mie Prefecture、Tsu City、TSU CHAMBER OF COMMERCE & INDUSTRY、Mie Industry and Enterprise Support Center

Date and Time：

November 21, 2018（WED）　13:15～17:15 （12:45 Reception）

Place：

Mie Center For the Arts 2F Lifelong Learning Center Audio-Visual Room
（1234, Isshindenkozubeta, Tsu, Mie TEL: 059-233-1111）

Program

M.C.：Mr. Hirokazu Yamamoto, Chief fellow researcher, Hyakugo Research Institute
< CRM Association Japan Chubu Branch Mie Group Subcommittee >

13:15	Opening 　Tomokazu Hayashiguchi, Chairperson, 　CRM Association Japan Chubu Branch Mie Group Subcommittee < President, Honda Auto Mie >
13:20	Opening Remarks：　Mr. Akihiro Bonno, Vice mayor, Tsu City
13:30	"Customer Centric CRM (CCRM) in U.S & Japan" － Innovation by IoT & Big Data －　Junkyo Fujieda, Chairman, CRM Association Japan
14:25	"2018 CRM Best Practice Awards" 　Winner Case Study:『Co-foundation of sales and maintenance model』　Mr. Masao Kodama, 　Executive Officer, Strategic Alliance, SATO HOLDINGS CORPORATION <Director, CRM Association Japan>
14:50	Break
15:00	"2018 CRM Best Practice Awards" Winner Case Study:『Promoting elderly outing model』　<Continuance award> 　Mr. Akihiro Bonno, Vice mayor, Tsu City <Member, CRM Association Japan>
15:30	"2018 CRM Best Practice Awards" Winner Case Study：『Company-wide utilization of Body metal repair information model』　Mr. Hirohisa Hayashiguchi, Vice President, Honda Auto Mie <Member, CRM Association Japan>
15:55	Panel Discussion Preparation
16:00	Panel Discussion Theme："Challenge to Customer Centric CRM (CCRM)" <Panelist> < Company name, Japanese alphabetical order > Mr. Masao Kodama, Executive Officer, Strategic Alliance, SATO HOLDINGS CORPORATION Mr. Akihiro Bonno, Vice mayor, Tsu City Mr. Hirokazu Yamamoto, Chief fellow researcher, Hyakugo Research Institute, Mr. Hirohisa Hayashiguchi, Vice President, Honda Auto Mie <Moderator> Junkyo Fujieda, Chairman, CRM Association Japan
17:10	Closing address 　Naoki Hashi, 　Senior Director, CRM Association Japan and Chubu Branch Chair Person < President, Daiki Information Systems Co.,Ltd >
17:15	Closing

Deadline:2018/11/19(MON)
Admission ticket will be sent to you after your registration is confirmed.
Cancellation to be notified by 11/20(TUE) 13:00 to Office.
(Please understand that our invoice will be effective after that )
Place: Tokyo American Club. See detail in the program.

Web entry

Special form

（Word、49KB）

"Personal Information Protection Basic Policy" and "Public Information on" Personal Information Protection Law "You can see from here.

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