#124 GIS FORUM TOKYO/ CRM Executive Forum Tokyo 2022

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<<ReGIS & CRM Association Japan Joint Forum>>
CRM Executive Forum Tokyo 2022/#124 GIS FORUM TOKYO

Theme："Digital Innovation and CRM(CCRM)"

Sponsored by：

Research Environment for Global Information Society Inc. (ReGIS Inc.)

Co-sponsored by：

CRM Association Japan

Date & Time：

June 29, 2022(WED) 13:30--17:00 （WebEx IN 13:15～）

Location：

Virtual Event(WebEX)

Program

Update 2022-06-29

M.C.：Miho Mizuno, Director, CRM Association Japan
<Operations Officer, ABeam Consulting Ltd.>

<Program>
13:30	Opening
13:35	Opening Remarks Ms. Rie Matsumoto, Assistant Director, IT Innovation Division, Commerce and Information Policy Bureau, Ministry of Economy, Trade and Industry (METI)
13:45	Greetings Mr. Hiroyuki Watanabe, Senior Managing Director, Nikkei Inc. <Member, CRM Association Japan >
13:50	"Digital Innovation and CCRM - Global Viewpoint" Junkyo Fujieda, CEO & President, ReGIS Inc. Chairman, CRM Association Japan
14:50	Break
15:00	"User-First New Business" Mr. Shinichi Nakamura, Executive Officer, Sompo Japan Insurance Inc. <Director company, CRM Association Japan>
15:30	<2021 CRM Best Practice Award Winner>： "Business transformation challenge model by new business development" Mr. Masamichi Yamamoto, Executive director, New business promotion, gotop co, Ltd. <Director, CRM Association Japan>
16:00	<2021 CRM Best Practice Award Winner>： "Improving renewal rates through by AI analysis of customer inquiry model" Mr. Jun Yoshihara, Executive officer, Director of Customer Success Center, DevOps Headquarter, Saison Information Systems Co., Ltd. <Director, CRM Association Japan> Ms. Yuko Murakami, Customer Success Division, Customer Success Center, DevOps Headquarter, Saison Information Systems Co., Ltd.
16:30	Greetings from the New Senior Director, ＣＲＭ Association Japan Mr. Hiromichi Hamaya, Senior Director, CRM Association Japan 【President COO, MIROKU JYOHO SERVICE CO., LTD.】 Mr. Koichi Hanada, Senior Director, CRM Association Japan 【Head of Retail Administration Department, Retail & Business Banking Division, Mizuho Securities Co., Ltd.】
16:40	Closing Address Mr. Ken Senoo, General Manager, Enterprise Business Division, Business Design & Solution Department, NTT COMWARE CORPORATION <Senior Director, CRM Association Japan>
16:50	Announcement from ＣＲＭ Association Japan
17:00	Close

After confirming your application, we will send you a "WebEx invitation email" by the day before the event.
Deadline:June 27 (MON)
For those who will be billed, we will send you an invoice.
Cancellation request should be done by June 28(TUE) AM10:00 to the GIS Forum Office. In case of cancellation after June 24(FRI) AM10:00, entry fee should be paid.

GIS FORUM Office ReGIS Inc.
TEL:+81-3-5360-8300 FAX: +81-3-5361-3123 forum2@re-gis.com

CRM Association Japan
TEL: +81-3-3356-7787 FAX: +81-3-5361-3123

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