■NTT Communications Corporation
Information Systems Department |
Corporate Business Integration CRM Model |
■NTT DOCOMO, INC.
Information Systems Department |
Customer Interest Insights Model |
■Sabae City
Citizen Life Department,
Citizen-Led Initiatives Promotion Division |
Citizen-Led Regional Revitalization Model |
■DAIKIN INDUSTRIES, LTD.
Service Division |
Integrated Contact Channel Basic Model |
■DHL Japan, Inc. |
VOC Collection Channel Expansion Model |
■TOUMEI CO., LTD. |
Model Centered on VOC for Business Development |
■TRUSCO NAKAYAMA Corporation
-Oboshi award- |
MRO Product Immediate Delivery System Model |
■Central Nippon Expressway Company Limited
|
Comfortable Use Model Through Planned Road Closures |
■Vision, Inc.
CLT
-Continuance award- |
VOC Utilization Dormant Customer Reactivation Model |
■FORUM 8 Co., Ltd.
-Continuance award- |
Bottom-Up CRM Integration Promotion Model |
■Fujitsu Limited |
Global Promotion OneCRM Model |
■Honda Auto Mie
-Continuance award- |
Service Improvement Model Through M&A |
■MACNICA HOLDINGS, INC. |
Customer Portal & CRM Expansion Model |
■Mizuho Bank, Ltd.
Customer Relation Promotion Division |
AI-Driven Integrated Contact Center Model |
■LIXIL Corporation
LIXIL Housing Technology Business Incubation Center |
Co-Creation D2C Marketing Model |
